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What services does the site offer?
Match.com is a website that allows clients over the age of 18 to build personalized profiles as well as create very specific criteria for the kind of people they want to meet and build a romantic relationship. Founded in 1995, the site currently has around 15 million members worldwide. The ease of use, specificity and security offered by the site make it particularly attractive to single parents, baby-boomers and seniors.
The site offers a gallery of free images of current users, and also has mobile apps for Apple and Blackberry. Users can specify what kind of mate they're seeking beyond age and location with criteria such as whether he or she smokes, what kind of job, annual salary or preferred leisure activities.
The site's computer "matches" users with one another by comparing selected traits and automatically delivers up to five matches per day. The user then adjusts how the computer's matchmaking will behave by "rating" the daily five. This must be completed in order to get the next day's five selections. Eventually this produces periodic "singled-out" matches intended to motivate the user to risk making a connection. Users can also browse, and may solicit attention with various implied levels of interest; if unsure about spending the energy on a whole email, clients may use less direct tools like the "wink."
The site provides various means of communicating with potential mates through private means, including telephone conversation through an answering service that masks real telephone numbers.
What are the company's prices?
The site offers subscriptions of varying length, priced accordingly. The current prices are US $34.99 for one month, $19.99/month for three months, $16.99/month for six months and $17.99/month for six months with the guarantee of an additional free six months if the "guaranteed" subscription does not produce a relationship.
Users can sign up to use some of Match.com's functions completely free, but must subscribe to use all tools. All subscriptions are automatically renewed unless the client intervenes. Users may terminate a paid subscription at any time, but access to the tools will remain open until the closing of the most recently-paid period. In other words, the site does not give refunds on partial subscription periods.
Does this site offer any warranties or guarantees?
The site promises that any "guaranteed" six-month subscription not producing a relationship will roll over into a second free six-month subscription. Users may also use the site risk-free on a trial basis for seven days.
How can I reach customer service for this site?
All users can reach Customer Care by filling in an online form. Paid subscribers have access to a telephone number for live support.
Do they offer any discounts or coupons?
Does the site have any tutorial videos?